Bella Housewares
Reviews and Complaints
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Verified ReviewerResolved: Don't buy Bella, save yourself a headache
Company fixed the issue and I have been provided with full refund.
Follow up: much to my surprise, I received a refund check for the air fryer. I hope they just stop selling that item, I've read so many complaints.
If you have any problems with any of their products, you won't resolve them because they never get back to you, so just throw it in the trash and forget you even had it. The number of negative comments or complaints on their Facebook page about their products and non-existent customer service is shocking, and how they stay in business is a marvel, indeed.
My bad experience with them (as well as with many others, according to reviews) began with a 4.2 QT Air Fryer.
A total piece of crap.
A reputable company would honor a warranty. All you get from these guys is automated emails.
- No pros doesnt work
- Customer service useless
Preferred solution: A replacement as promised
User's recommendation: Choose any brand except this one
Customer service for blender warranty
- Customer service useless
- Just quit working
Preferred solution: Let the company propose a solution
User's recommendation: Be sure not to waste your time
Inside the cook pot the Teflon coating is coming off.
- Cooks great food
- Size is great
- It was a gift
Preferred solution: Let the company propose a solution
User's recommendation: I would not recommend this product because of the health issues from Teflon.
Yes it stops working after four months
No Parts Available ??
Preferred solution: Let the company propose a solution
User's recommendation: Buyer be ware if you are in need of parts from this company. I'm disappointed i lack of customer service attention regarding my request. Also registration on line is not available. No wonder.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken waffle maker
Preferred solution: Full refund
User's recommendation: Do not buy. Customer Service is terrible and the product is subpar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service quality one can encounter
Upon purchasing a new Product(Juicer), with in a month there was a problem with filter alignment not spinning correctly, so I contacted the Bella customer service via phone and email, I sent them both pictures, scanned copy of the invoice and emailed it to them. Two weeks went by without hearing from them, I contacted the customers service and was informed that they are still waiting for a copy of the purchase invoice, I sent it again and a week later when I called again, the same answer was given to me.
Finally, I got tired and sent back the device to Amazon and purchased another brand. More than a month later the same Bella customer service sent an email asking me for a video of the juicer.
This is ridiculous that one has to go through such a nonsense and poor quality customer service, I will not recommend purchasing any products from this company.
Preferred solution: Apology
User's recommendation: do not buy Bella Products
Customer service for blender warranty
Defect
Smoke Damage
Preferred solution: Smoke damage to apartment. Clothes, new furniture, etc. Smell like smoke. Remove solution and/replacement.
User's recommendation: Do not purchase.
Air fryer parts
Nothing g done yesterday, called supervisor waiting a call back.
- Cooks great food
- Will not honor warranty
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service
We received the 6qt pressure cooker from my mother as a Christmas gift before she passed away. I hadnt even opened the box until recently and the gasket needed for the lid was not in the box.
I reached out to Bella and they absolutely refused to help me.
I am not even ALLOWED to buy a replacement part. So I have to just throw this whole unit out.
- Terrible company
- Company will not make good on their defective item
- Very bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT BUY FROM BELLA HOUSEWARES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | West Lafayette, IndianaNon existent customer service
User's recommendation: Do not buy anything from this company
Defective product and no response from customer service
User's recommendation: Would not recommend anyone purchase their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt melted
Preferred solution: Let the company propose a solution
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Bella is not a good product. The non stick coating on their roaster pans comes off.
Won’t do anything without a receipt. Got 2 Bella brand roaster pans as a Christmas gift and they won’t do a thing because I don’t have a receipt. I explained this to customer service that these were gifts. I emailed the model numbers off both roaster pans and sent pictures and again I was asked for a copy of the receipt.
I now have 2 useless roaster pans.
Not advised to cook in these pans when the non stick coating comes off. I would not recommend Bella products!