Bella Housewares
Reviews and Complaints
Horrible/non trusting customer service
User's recommendation: RUN FOR THE HILLS!
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Verified ReviewerDefective product and very poor feedback
- Poor customer service they do not stand behind their products
Preferred solution: Get a the replacement top ring for all the Bella machines my customers purchased from Amazon.
User's recommendation: Do not buy any Bella cotton candy Machine
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tempe, ArizonaPoor quality
User's recommendation: Avoid Bella home products
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Verified ReviewerTerrible customer service ever
- Terrible customer service
Preferred solution: Replacement of my power cord of bella deep fryer 3.5 liter
User's recommendation: Zero. Not at all
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Verified ReviewerI contacted Bella because I have a”hot pot” that the safety shut off does not work. It is automatic when the water reaches a certain boiling temperature. It’s past return to Amazon. Replace plez
- Great style worked as promised
- Short life malfunction at three months
Preferred solution: Full refund
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Verified ReviewerMy toaster oven top heater no longer works
Preferred solution: I need a toaster oven
User's recommendation: Don't buy bella products!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No replacement lids
Nothing at all was accomplished by talking to them.
This is pretty much it. The company said to find a "third party company" that "might have a replacement". As I said before, don't purchase this kettle.
I called Made By Gather customer service (866-832-****) and got through to a Bella Housewares representative. He kept repeating "I do apologize for that"...
they do not sell replacement parts. The best he could tell me to do is a Google search for third party companies that might have parts.
I looked up two of the searches he suggested (with him on the phone) and all I got was sales for the whole units. You can NOT get replacement parts for these things.
- It is a great kettle and heats water quickly
- No replacement parts and a worthless customer service
Preferred solution: I'd just like a lid so I can use the kettle!
User's recommendation: Don't buy. The customer service is awful and you can't get replacement parts.
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Verified ReviewerNot able to purchase an 18 cup carafe for Bella Pro-Series model CM1441-UL after 90 days
Preferred solution: I would like to purchase an 18 cup carafe for model CM1441-UL
User's recommendation: Do not purchase anything from Bella
Broken griddle
Preferred solution: Just the ability to obtain parts.
User's recommendation: I'd like to repair it or replace it.
It don't work
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Verified ReviewerMissing Parts In A New Bella Pro Series 9 Quart Tri-Zone Air Fryer
Still haven't heard anything from them !
for a Birthday & Christmas gift from a relative up in New Hampshire. When I
received it I opened it up and found that there was no operating manual so I
went on line and tried to get one ...
I had no luck but while I was on line
looking at these I noticed these fryers had 2 pieces mine did not have.
It was also missing the divider for the basket and another piece that goes on
top of the basket. I began calling Bella C.S. on December 6th. The girl told me
she would have a supervisor call me back that afternoon and that never happened.
I have called several times already this month and got the same story and still
NO PHONE CALL BACK FROM A SUPERVISOR !
It's Pretty Bad when you can't get something dome about missing parts from a
factory sealed box and all you get is a C.S.
Rep. telling you it has to be a
supervisor who has to help you. I hope this gets to the right person so I can
receive the missing parts and a manual to my air fryer
This was their response ... .Thank you for your recent email, unfortunately, we are not able to mail out manuals.
Please see attached Bella 9qt Tri Zone air fryer Manual.
My Response ...
What about the other parts I asked About In My Email ???
I Have Glaucoma So Getting A Manual To Read On A
4 Inch Screen Isn't Going To Do Me Any Good !
I Gave You My Phone Number So I Could Talk To You
So I Didn't Have To Get My Neighbor To Come Read Your
E-Mail ... Like I SAID I"M DISABLED AND I WOULD
APPRECIATE A CALL BACK AND FOR YOU TO HELP
ME OUT WITH THE MISSING PARTS THAT ARE
SUPPOSED TO BE IN WITH YOUR PRODUCT !
MY RELITIVE PAID GOOD MONEY FOR THIS AND
ALL THE PARTS AND MANUAL SHOULD HAVE BEEN
IN THE BOX ... I WOULD HATE TO GO ON LINE AND
TELL WHAT I HAVE BEEN GOING THRU WITH YOUR
COMPANY AND WRITE A REVIEW THAT"S NOT VERY
NICE ALL BECAUSE YOU DON'T WANT TO REPLACE
THE MISSING PARTS.
IT'S IN YOUR HANDS NOW ...
IF I DON"T RECEIVE A PHONE CALL FROM MANAGEWENT
BY THE END OF THE WEEK THAT IS WHAT I WILL BE DOING
ALONG WITH ANYTHING ELSE I CAN DO ...
RESPECTFULLY ... A PISSED OFF CUSTOMER !
I Can't Find A Picture Of The Instruction Manual
Picture Of The Fryer
Pitcher Of The Missing Parts
- Rhey are not very helpful
- Will not call you back after you request it
Preferred solution: The Missing Parts And A Instruction Manual
User's recommendation: This Is NOT A Company That Cares About Their Customers Or Product. From My Experience The Only Thing They Care About Is Getting YOUR MONEY ... They Sure As *** Don't Care About If Everything Is In The Box Or If You Ever Get It. They Are A POS Company ... Boycott Buying Their Product !
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Verified Reviewer | Detroit, MichiganAir fryer damn near burnt my house down and ruined my counter a stove
Got home from work thru 8 chicken chunks in my in my air fryer let the dogs out go sit on couch here a poof sound I'm like what did the dogs do now lol walk into kitchen the entire fryer was in flames mind you it gets wiped out after every use grate goes in dishwasher so was clean literally had a 6 foot flame on my counter out of instinct I grabbed the air fryer thru outside singed all my hairs dropped hot melted plastic on stove counter floor melted wax was still burning had to use fire extinguisher to put out the fire I got hot wax all over my stove grates had to pull all those the hood over my stove and the bottom of my counter are absolutely Black full of silt all in all was not happy glad I was close and heard it happen or I'd be looking for a new house entire bottom blew out
User's recommendation: Don't buy this
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Verified ReviewerDon't wish to pay any money for my question to be...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerAir fryer suddenly stopped working after 3 months
This is the first time I have purchased an air fryer and the first time I have tried out this brand and I will say for the entire time that this air fryer has worked, It has performed better This is the first time I have purchased an air fryer and the first time I have tried out this brand and I will say It has performed better than I could ever ask. The food comes out perfectly Crisp And the timer is very reliable.
I am upset because it stopped working out of nowhere, and I became highly dependent on it, because it cooked my food to perfection.
I know things dont last forever, but I did not expect this to stop working after three months. And when I try to call customer service, no one answers .
- Fast
- Cooked perfectly
- Reliable
- Stopped working suddenly
Preferred solution: A replacement air fryer
User's recommendation: Product is unreliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed replacement parts
Preferred solution: Replacement part
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