Bella Housewares
Bella Housewares Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bella Housewares has 1.6 star rating based on 237 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Bella Housewares to a friend or colleague.
- Rating Distribution
Pros: Customer service useless, It was a good machine when it was working fir the price, Product if it worked.
Cons: Customer service, Customer service - neither the website or the phone number, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bella Housewares has 1.6 star rating based on 237 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Bella Housewares to a friend or colleague.
- Rating Distribution
Pros: Customer service useless, It was a good machine when it was working fir the price, Product if it worked.
Cons: Customer service, Customer service - neither the website or the phone number, No customer service.Recent recommendations regarding this business are as follows: "Don’t buy the Bella blenders only works for a few months and then stops working", "Keep receipt or Bella won’t help you", "Avoid", "Don't buy their products, they don't honor the warranty/Maybe a scam", "Don’t buy!".
Most users want Bella Housewares to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Bella Housewares Reviews
"Blender doesn’t work"
I was still under the warranty when my blender stopped working, and they asked me to send a video of why the blender wasnt working, I did, then they want...
"Warranty replacement"
Follow through with warranty request and have yet to receive a replacement. The fryer only lasted 3 months before issues arose. They will not reply to emails...
Windsor, Ontario
Not working
Yes, I have a air fryer in it. Its not working.
I called sometime but no one responded. Please check in if possible I want to speak with one of your agents.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Refund for product in warranty
Company fixed the issue and I have been provided with full refund. Finally received refund check a week and some days later than advised.
They said it the check was "cashed" last time I corresponded with them.
They didn't say that the check was sent out or provide clarification. They have to do better with their communication and conveying what they mean.
They didn't have a replacement and offered a refund to which I provided a picture of the product with a cut cord and was told that a refund would be issued by mail in 4-6 weeks, confirmed my address and name. I contacted customer service a few days before 6 weeks had lapsed letting them know that I had NOT received a check in the mail. Was immediately brushed off saying wait another 2 weeks instead of providing a valid resolution. Got an email from "management" team today 4/24/24 saying the check was "cashed", my response was how could that be when I'm contacting you saying I hadn't received it, reconfirmed my address, how could it be cashed without a valid ID or bank account matching my name.
I asked for a response and recommended PayPal as a valid option to resolve these issues in the future.
This seems like it may be a scam to keep from paying out on products that died within a valid warranty period. Don't bother buying their products for the warranty process alone, save yourself the grief and buy something else.
- Sturdy
- Product worked well
- Easy to use
- Dealing with their customer service
- Warranty process
Preferred solution: Full refund
User's recommendation: Don't buy their products, they don't honor the warranty/Maybe a scam
Pelham, Alabama
Handle broke on air fryer
I purchased a Bella 2qt air fryer from BestBuy. One year later the handle cracked on the air fryer.
I contacted Bella housewares and sent pictures of the handle and asked if they offer a basket replacement. The representative said I must have a receipt.
I did not keep the receipt so they said they could not help me. If you buy a Bella air fryer the handle will crack so you better keep the receipt.
User's recommendation: Keep receipt or Bella won’t help you
Compton, California
Blender doesn’t work
I was still under the warranty when my blender stopped working, and they asked me to send a video of why the blender wasnt working, I did, then they want another video of the serial number, I did and a few days later they want me to send a video and cut the electrical cord in the video!!! This is crazy!!
All this took weeks!!! Not a good company, they dont believe you asking for so many videos
User's recommendation: Don’t buy the Bella blenders only works for a few months and then stops working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chula Vista, California
Unable to replace an 18 cup carafe not available any more but it is still sold in the stores. I have two of them and can't get parts.
Cannot replace an 18 cup carafe since it is not available any more but you can buy a new one and pray that the carafe will not break like I have two of them and pissed my monies away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Warranty replacement
Follow through with warranty request and have yet to receive a replacement. The fryer only lasted 3 months before issues arose.
They will not reply to emails after they have made me cut the cord for a replacement. No tracking number nor information as to where the replacement is. I will have to file with the State Attorney's Office and I guess, have to go to small claims court.
I have emails for the entire process, and as a consumer, I have done nothing incorrect. Avoid this company, in my opinion, with your purchases if this is how they handle complaints and requests.
- Warranty
- Follow up customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Endicott, New York
New toaster is not working
I purchased a two slice toaster from Bella. Its very beautiful its in like a pistachio green. I was very thrilled when it came but playing with the Settings each slot toasts one side of the toast, OK or bagel and the other side is overdone all the adjustments does not fix the problem Was not very impressed with the quality of the toaster
Fredericton, New Brunswick
Cant reach Bella
I have the Bella Pro series 9 qt flex basket I have had it about 9 mths It is so loud and rattly it sounds like it will explode there is also an intermittent smell coming from it. I have been trying to reach Bella for 2 weeks with no luck and it appears there is no email address
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Air fryer stopped working
It doesnt turn on you can only hear the timer running. I tried moving it to another outlet but still did not work.
- Heat up great
- Just stop working in less than a year
Preferred solution: Full refund
Mercersburg, Pennsylvania
Broken part on waffle maker
Received item broken part on item during shipping. All I need is the part I can repair. It cost too much to send it back sending it back is cost more than what the Item is worth!!!
User's recommendation: Don’t buy!!
Dallas, Texas
Ticket: 114815
It's been a month since I was to receive reimbursement for a faulty unit.
They made me cut the cord so I have been w/o an air fryer throughout the Holidays.
User's recommendation: Buyer beware.
Columbus, Ohio
Purchased a Bella 8 quart air fryer. Horrible odor that permeated the food.
The company was very accommodating, they must know there is a horrible odor issue with their product. They are issuing a full refund once I submit photos of the cord.
Im call re ticket #95849
I purchase a air fryer that stop working 6 months after. I contacted Bella and ticket was created.
I was asked to submit some information including a video of the product.
This information was sent in more than five times and and the system were not able to open it. I have no other option to use to send the information except with my phone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Air fryer burnt smell
My, new Bella Air fryer has a real bad smell. I get sick to my stomach smelling the Air that blows out.
- Work great
- Smell
Preferred solution: And exchange
User's recommendation: Be careful with this air fryer.
Philadelphia, Pennsylvania
The pot explosion on me give me very bad burns
The pot explosion on me leaving 3rd degree burns on my chest ,stomach and breast making it impossible to continue my breastfeeding journey
Inverness, Florida
I called 866 832 **** yesterday, Dec 5 to report that my air fryer suddenly had flames coming out of the back. Had I not seen it immediately the fire would have spread. It was very frightening.
My air fryer suddenly caught fire and flames were shooting out of the back. When I called customer support they had no sense of urgency, They asked me for the serial number and my amazon receipt.
I forwarded all the info.
I am amazed that it is 4pm on 12/6 and I have heard nothing. I would think a fire in my kitchen would be taken more seriously, to say the least.
User's recommendation: Be very careful. There are reports of the air fryers causing fires.
About
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Bella Housewares is a manufacturer and distributor of kitchen appliances and tools. The company was founded in 2003. The headquarters is based in Montreal, Quebec, Canada. Bella Housewares is a subsidiary of Sensio Inc. Bella Housewares offers the following products: hand mixers, coffee makers, espresso makers, slow cookers, and more. It also provides Ultimate Elite Collection. The company has online recipes of soup, breakfast, sausages, and main dishes. Bella Housewares accepts returns for an exchange and a refund within 30 calendar days of the purchase date. It is possible to register Bella products on the company website. Customer assistance is provided by email and by phone.
Bella Housewares is ranked 150 out of 606 in Kitchen and Cooking category
USA
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